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AUTHORISED PARTNER RERTURNS

Log a device return, the simple way

Complete the form below with the device information, return reason and any relevant notes before sending the device for processing.

Device return details

Device security confirmation

Before you submit

  • Confirm the correct make, model and IMEI.
  • Add clear fault details where relevant.
  • Ensure all iCloud, Google and device locks are removed.
  • Include tracking information if the item has already been shipped.
  • Please ensure there is no physical or liquid damage on the device. Physical or liquid damage will void the warranty. Any device found to have physical or liquid damage will be returned to the customer.